Invivo - Contact Us

TechPOINT Customer Care

Invivo Technical Services

Our Technical Support Specialists are available to assist in troubleshooting and repairing Invivo products. They are experts in our product line and qualified to help you resolve any issue that may arise. Internationally, Invivo utilizes both Invivo employees and distributors who are factory trained on our product line as well.

Regular business hours are 8:00AM to 5:00PM Monday-Friday (EST) excluding Invivo Holidays.

Emergency Technical Support is available 24x7 for our patient monitor product line.

email us: invivotechsupport@invivocorp.com

Worldwide Support

Orlando, FL Office - Available 24 hours
Outside the US - (407) 275 - 3220 tel
Inside the US - (888) 221 - 1593 tel
(407) 249 - 2022 fax

DynaCAD Support

1-88-TOTALCAD - Available 8am to 8pm est
(888) 682 - 5223 tel

Service Express Exchange for Invivo patient monitoring

• Included These features are representative of the type of coverage available. Certain options and features are not available for all products or in all countries, and exclusions or surcharges may apply in certain situations. The specific features and options for your equipment are determined by the written terms of your Service Agreement. Please contact your Philips or Invivo representative with any questions regarding feature availability.
Hardware and software coverage
Standard hours of coverage (8 am to 5 pm M – F)	•
Priority response (typically next business day exchange)	•
Initial telephone response 2 hours during standard hours 4 hours during non-standard hours	•
Remote services
Technical and clinical phone support	•

Gold support for premium performance

• Included * Upgrades do not include platform changes These features are representative of the type of coverage available. Certain options and features are not available for all products or in all countries, and exclusions or surcharges may apply in certain situations. The specific features and options for your equipment are determined by the written terms of your Service Agreement. Please contact your Philips or Invivo representative with any questions regarding feature availability.
Hardware and software coverage
Standard hours of coverage (8 am to 5 pm M-F)	•
Priority response	•
Initial telephone response 2 hours during standard hours 4 hours during non-standard hours	•
On-site response	Next business day
Labor and travel	•
Service parts	•
Parts delivery	Priority
Loaner	•
Performance assurance
Annual preventive maintenance and calibration	•
Upgrades*
System upgrade	35% discount
Remote services
Technical and clinical phone support (24 x 7)	•
Education and training
On-site clinical education	10% discount
Biomedical engineer training	Optional

Co-Op Response support for Invivo patient monitoring

• Included * Includes labor and travel after the initial biomed efforts are completed. These features are representative of the type of coverage available. Certain options and features are not available for all products or in all countries, and exclusions or surcharges may apply in certain situations. The specific features and options for your equipment are determined by the written terms of your Service Agreement. Please contact your Philips or Invivo representative with any questions regarding feature availability. Co-Op Response support for Invivo patient monitoring
Hardware and software coverage
Standard hours of coverage (8 am to 5 pm M-F)	•
Priority response	•
Initial telephone response 2 hours during standard hours 4 hours during non-standard hours	•
On-site response	Next business day
Labor and travel	2nd response*
Service parts	•
Parts delivery	Priority
Remote services
Technical and clinical phone support (24 x 7)	•
Education and training
Additional biomedical engineer training	Optional

Invivo patient monitoring solutions

• Included 1 Includes labor and travel after the initial biomed efforts are completed. 2 Upgrades do not include platform changes These features are representative of the type of coverage available. Certain options and features are not available for all products or in all countries, and exclusions or surcharges may apply in certain situations. The specific features and options for your equipment are determined by the written terms of your Service Agreement. Please contact your Philips or Invivo representative with any questions regarding feature availability.
	Comprehensive		Alliance		Basic
	Gold	Silver	First Response	Co-Op Response	Performance Assurance
Hardware and software coverage
Standard coverage (8 am to 5 pm M-F)	•	•	•	•	•
Initial telephone response 2 hours during standard hours 4 hours during extended hours	•	•	•	•
On-site response	Next business day	Next business day	Next business day	Next business day	Scheduled
Labor and travel	•	•	Biomed screens	2nd response1	PM only
Service parts	•	•	•	•	PM parts only
Parts delivery	Priority	Priority	Priority	Priority
Loaner	•	•
Performance assurance
Annual preventive maintenance and calibration	•	Optional			•
Upgrades2
System upgrade	35% discount
Remote services
Technical and clinical phone support (24 x 7)	•	•	•	•
Education and training
On-site clinical education	10% discount
Biomedical engineer training	Optional	Optional	Optional	Optional